Letter to Metaverse Wallet Users
Dear Metaverse Wallet Users:
These two days, a wallet user came to us for help regarding an error faced when importing the mnemonic. The Metaverse team tried our best to help to look into the issue and it turned out the user wrote down the wrong mnemonic words at the beginning. This is really heartbreaking and regretful. We do really hope this kind of case would not happen again.
Therefore, we strongly appeal that all users back up your 24 mnemonic words correctly and safely!!! Please do bear in mind that once your mnemonic words have been lost or are wrong, your assets will remain in the wallet that you have lost access to and are essentially irretrievable.